Help

I didn't get my sign-in code.

Check your spam folder, then tap Send a new code. Codes work for 10 minutes. If you still don't get one, write to us from the same email.

What are Sparks?

Heurekka's in-app currency. You earn them when people tip your replies, buy what you sell in the Shop, or when you finish Quests. You can also buy them, in the app (Wallet → Buy Sparks) or on the website. Earned Sparks can be cashed out after a 14-day hold; bought and bonus Sparks stay in the app.

How do I cash out?

Wallet → Cash out. You need ✦250 of earned Sparks past the hold, an account at least 30 days old, a one-time ID check, and a payout account in your own name. Our finance team checks every cash-out, usually within 1 business day.

My ID check was turned down.

The notice says what to fix (often a blurry photo, or a name that doesn't match your ID). Fix it and send it again from Cash out.

I paid but my Sparks didn't arrive.

They usually arrive within a minute. Bought in the app: open Heurekka again with a connection and it finishes the purchase by itself. Bought on the website: open the receipt link from Buy Sparks. Still missing after an hour? Write to us with the receipt from the App Store, Google Play or Paystack.

How do I get a refund for Sparks?

Bought in the app: ask Apple (reportaproblem.apple.com) or Google Play (your order history); the Sparks come back out of your wallet. Bought on the website: write to us if they were bought in error and you haven't spent them.

How do I add a Deebug Institute certificate?

Profile → Add a Deebug Institute certificate, and paste the credential ID or verify link from your certificate.

How do I report someone?

Tap ⋯ on the post, reply, message or profile and choose Report. See the Community Guidelines.

I was muted or suspended. Can I appeal?

Yes. Open the notice in your notifications and tap Appeal, within 14 days.

How do I get a copy of my data, or delete my account?

Settings → Privacy & safety → Download your data. To delete: Settings → Delete account (it's removed for good after 30 days unless you log back in).

I want to run Quests for my business.

Create a business account at Heurekka for business.

Still stuck?

• Anything about your account: support@heurekka.org
• Privacy and data requests: privacy@heurekka.org
• Advertising and business accounts: business@heurekka.org

Write from the email on your account, so we can find it. We never ask for your password or sign-in codes.