Terms

1. Who you're agreeing with

Heurekka is run by Deebug [Confirm: full legal entity name, RC number and registered address] (“we”). Contact us at support@heurekka.org.

2. Your account

• You must be at least 18 [Confirm: the minimum age; see the Privacy Policy], give a real email, and keep your password safe.
• One person, one account. Accounts can't be sold or shared.
• You're responsible for what happens on your account.
• You can delete your account at any time in Settings. It's removed for good 30 days later unless you log back in.

3. What you post

• You own what you post. You give us a licence to store it, show it to the people it's meant for, and make copies needed to run Heurekka (for example, smaller images). The licence ends when you delete it, except where others have already shared or quoted it.
• Follow the Community Guidelines. We can remove content or limit accounts that break them, and we tell you which rule and how to appeal.
• Only post what you have the right to post.

4. Sparks

Sparks are Heurekka's in-app currency. They aren't money, don't earn interest, and can only be used on Heurekka. There are three kinds:

• Earned Sparks come from other people: tips, Shop sales, Leader Reviews you write and Quest rewards. They're held for 14 days, then they can be tipped, spent or cashed out.
• Bought Sparks are bought on our website with naira at ✦1 = ₦160 (paid through Paystack), or in the iPhone and Android apps at the price the App Store or Google Play shows (paid through Apple or Google, under their terms). They can be spent in the Shop, on Leader Reviews and Thread Boosts, and tipped, but never cashed out. Website purchases are final once the Sparks are in your wallet, unless they were bought in error and are unspent, or the law says otherwise. Refunds for purchases in the apps are handled by Apple or Google; when they refund one, we take the Sparks back out of your wallet.
• Bonus Sparks are given by Heurekka (welcome bonus, accepted answers, cheers, weekly Quests). They can only be spent in the Shop.

We can correct mistakes in balances, and take back Sparks gained through fraud, abuse or errors. Sparks have no value if your account is deleted or banned, except earned Sparks that were already cashable, which we'll pay out if the law requires it.

5. Cashing out

• Only earned Sparks past the 14-day hold can be cashed out, from ✦250 (₦40,000) at ✦1 = ₦160.
• You must be 18 or older, have an account at least 30 days old, have no recent mute, suspension or ban, and pass a one-time ID check.
• Payouts go only to a Nigerian bank or wallet account in the name on your ID. Changing it pauses cash-outs for 48 hours.
• Our finance team checks every cash-out before Paystack sends it. We can refuse or hold one that looks like fraud, and we'll tell you why; the Sparks go back to your wallet.
• You're responsible for declaring your earnings for tax. [Confirm: whether Heurekka withholds tax on payouts]

6. The Shop and Leader Reviews

• Creators sell digital items (Personas, Memoji Packs, Tool Kits, themes) for Sparks and keep 80% of each sale as earned Sparks.
• If something you bought doesn't work, report it within 7 days. The creator gets 3 days to fix it; if they don't, you get your Sparks back and the item is removed from your library.
• Creators confirm they own what they sell. Items are reviewed before they're listed and can be taken down.
• Leader Reviews are paid in Sparks; unanswered requests are refunded.

7. Quests

• Sponsored Quests come from verified businesses and are labelled. Heurekka reviews each one before it goes live, but the business is responsible for its own page and offer.
• Rewards are paid once a completion is verified. Each person can complete a Quest once; your account must be at least 7 days old.
• Fake proof, multiple accounts or automation forfeit the reward and can lead to a ban.
• Never give a business your passwords, BVN or card details for a Quest.

8. Heurekka for business (advertisers)

• Business accounts are for businesses registered with the CAC. Team members sign in with emails on the business's own website domain.
• Quests are paid from a prepaid naira balance. Top-ups carry 7.5% VAT. Submitting a Quest holds its budget plus a 15% fee; you're charged only for verified completions plus the fee on them, and the rest returns to your balance when the Quest ends or is sent back.
• Prepaid balances aren't refundable as cash except [Confirm: the refund policy for unused balances].
• Quests must be honest, measurable and fair, and may not collect personal data beyond what's needed. We can pause or stop a Quest or suspend a business that breaks these rules.

9. Things you mustn't do

• Break the law, or use Heurekka to scam, harass or harm people.
• Get around our safety tools, rate limits or bans, or access accounts or data that aren't yours.
• Scrape Heurekka, or run automated accounts.
• Sell or trade Sparks or accounts outside Heurekka.

10. Moderation and appeals

When our team acts on your content or account, you get a notice with the rule and the step taken (warning, removal, mute, suspension or ban). You can appeal within 14 days; a different person from the one who decided reviews it.

11. Our service

We work hard to keep Heurekka running and safe, but it's provided “as is”. Answers and advice on Heurekka come from members, not from us; use your own judgement. To the extent the law allows, we aren't liable for indirect losses, and our total liability to you is limited to [Confirm: the cap, e.g. what you paid us in the last 12 months]. Nothing here limits rights you have under Nigerian consumer law.

12. Ending this agreement

You can stop using Heurekka and delete your account at any time. We can suspend or close accounts that seriously or repeatedly break these Terms, and we'll tell you why unless the law or safety stops us.

13. Law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes go to the courts of Lagos State [Confirm: courts or arbitration]. Please contact us first; most things can be sorted out quickly.

14. Changes

If we change these Terms in a way that matters, we'll tell you in the app at least 14 days before the change applies. Using Heurekka after that means you accept the new Terms.